24/7/365 Call Centre & Out Of Hours Emergencies
Chigwell Construction provides emergency out of hours services at any time, any day, day or night. A reliable ‘always here’ service.
Fast Response When It Matters Most
Rapid out-of-hours support for every emergency. A dependable service you can count on.
Following an unforeseen issue, impromptu maintenance and repair work whether an emergency or an urgency to return a property to within a Decent Homes Standard as swiftly as possible, can be a significant challenge to put any issues right within a minimal time frame especially if an issue occurs outside normal working hours.
We understand the significance and importance of a speedy and efficient repair for tenants when the unthinkable happens and it is most needed, hence why we have a dedicated team talented in identifying the services required, locating available and accessible resources with the necessary skill sets and ensuring that the problem is resolved first time and to a high standard.
This approach means our customers are highly satisfied when it matters the most, be it a water leak, water or fire damage, a loss of electricity, blocked plumbing, a boiler failure or any number of critical occurrences that can happen at any time.
Areas of expertise
Our 24/7/365 call centre and out of hours service provides fast, accurate triage and coordination of emergency maintenance issues, ensuring residents receive immediate support and the right response every time.
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Emergency Call Handling & Triage
Rapid assessment, logging, and prioritisation of emergency repair requests to ensure urgent issues are identified and escalated without delay.
- • 24/7/365 emergency call handlin
- • Incident logging and classification
- • Risk-based prioritisation
- • Immediate escalation of critical issues
- • Clear resident communication
- • Fast mobilisation of response teams
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Out of Hours Emergency Coordination
Coordinating and dispatching emergency maintenance resources outside normal working hours to ensure swift and effective response.
- • Emergency job allocation and dispatch
- • Contractor and operative mobilisation
- • Real-time resource coordination
- • Service continuity management
- • Response time monitoring
- • Regional coverage across all areas
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Multi-Trade Emergency Support
Ensuring rapid access to skilled operatives across all trades to resolve urgent property issues safely and efficiently.
- • Plumbing and drainage emergencies
- • Electrical fault respons
- • Heating and boiler breakdown support
- • Roofing and storm damage repairs
- • Joinery and security make-safe work
- • Glazing and board-up services
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Resident Support & Service Assurance
Providing reassurance, communication, and oversight throughout the emergency response process to support residents at every stage.
- • Resident liaison and updates
- • Appointment and access coordination
- • Vulnerability and safeguarding awareness
- • Health & safety compliance monitoring
- • Service performance tracking
- • Post-incident reporting and revie
Emergency Response in Action
A snapshot of recent out of hours call handling and emergency mobilisation across the social housing sector.
Out of Hours Emergency Call Centre Service
Delivering 24/7/365 call handling and rapid triage of emergency maintenance issues across social housing portfolios, ensuring fast prioritisation, clear communication, and immediate mobilisation of the right trade resources.
Flooding & Major Leak Response Coordination
Swiftly assessing and coordinating emergency response teams to manage serious leaks and flooding, helping minimise property damage and restore safety for residents as quickly as possible.
Boiler & Heating Emergency Support
24/7 call handling and dispatch coordination for heating and hot water failures, prioritising urgent cases—especially during cold weather—to maintain resident comfort and wellbei
Security & Make-Safe Emergency Response
Immediate out of hours coordination for damaged doors, broken windows, and security breaches, ensuring rapid make-safe attendance to secure properties and protect residents until full repairs are completed.
A responsive, resident-focused emergency service delivering fast, reliable support and coordinated action, 24 hours a day, 365 days a year.
Chigwell Construction · Part of the Chigwell Group PLC
30+
Years of practice
60+
Public sector partners
£480m+
Delivered in framework value
£16m+
Social value
