CORPORATE SOCIAL RESPONSIBILITY (CSR)
Chigwell Construction is a company motivated to deliver industry leading social housing improvement services in a way that benefits our people, our key stakeholders and the wider community.
We are devoted to improving the ways in which we can contribute to the improvement of customers’ homes and to communities, as well as aiming to be a sustainable business for the future of our environment.
Investing in Talent
We continue to grow as a company and know that our success is underpinned by investing in innovation and talent, with comprehensive and on-going training providing opportunities for skills improvements and opportunities to train for new job roles within the business.
As an equal opportunities employer, we value all our employees and the knowledge they bring that enriches our business. We take time to gather opinions from our teams as to how we can improve as an employer and ensure that a positive working environment is maintained.
Certified to ISO 45001, the safety and well-being of our people is paramount, and we constantly strive to eliminate all work-related accidents and injuries.
SERVING OUR CUSTOMERS
Our customers are at the forefront of our business and their satisfaction is of the highest importance to the company.
Our ISO 9001 certified Quality Management System ensures our systems are focused on meeting customer requirements. Systematic measuring and reporting of customer service and customer satisfaction against our KPIs drives our continual improvement programme forward each day.
As part of our Learning and Development programme, we ensure all our employees and contractors have a practical understanding of policies on ethical business behaviour towards both customers and suppliers.
Investing in communities
Continual investment in
talent and innovation
BENEFITING COMMUNITIES
We are committed to ensuring we leave a lasting legacy within all of the communities in which we operate, and ensure we deliver tangible, social value.
Chigwell Construction have embraced the principles of the Social Value Act and are always keen to get involved with community engagement, our site managers and resident liaison officers on projects. It underpins everything that we do.
Community matters: From the outset of a project, the Chigwell Construction management team works closely with all our clients, using our experience and expertise to manage each project efficiently. We build-in community-enhancing deliverables to projects where the opportunity exists for effective enhancements that make a positive difference to the people within those communities, as identified via valuable community consultations – amongst other methods.
We are proud to be investing in communities, and continuously dedicating time and funds towards helping local charities and good causes.
Enviromental Focus
Certified to ISO 14001 Chigwell Construction has an effective environmental management system in place, and we are committed to maintaining these high standards.
The Chigwell Group is committed to reducing its carbon footprint and achieving Net Zero emissions by 2050, in alignment with the UK government’s targets and Procurement Policy Notice (PPN) 06/21. We have also successfully quantified our Scope 1&2 emissions according to the Carbon Trust Calculator, to which our objective is to achieve complete elimination of Scope 1 emissions by 2035. We are actively engaging Positive Planet to help us to realise this commitment, and have active dialogues with our suppliers to assess available avenues for emission reduction.
Chigwell Construction specialises in
– Planned Maintenance,
– Decent Homes Kitchens and Bathrooms,
– Voids Refurbishments,
– Large refurbishment projects,
– External improvement Works,
– Responsive Repairs, and
– New Builds Projects.
Our comprehensive Carbon Reduction Plan outlines strategies and actions to achieve this goal across our entire service offering.
Historically the maintenance and construction industry has been notorious for poor performance in its contribution towards conserving our planet for the future benefit of all. However at Chigwell Construction we strongly believe that the management of our environmental impact in order to continually lower our carbon footprint is to the benefit of all our people, our families, our customers, and the beautiful world that we are lucky to inhabit. We take our corporate responsibility seriously so as to have as little impact on the environment as possible, and in addition, we aim to have a positive impact on our environment whenever the opportunity is there to do so.
We train and educate our people to consistently keep our environmental programme high on the agenda throughout the business.
1 A non-exhaustive cycle of Measuring impact
2 Reducing impact
3 Adherence to legislative and system requirements, and;
4 Training and Promotion of best environmental practice keeps our net-zero ambitions moving ever forwards.
MANAGING OUR PERFORMANCE
Certified to ISO 9001, our quality management system is designed to improve our business to the benefit of our clients, residential customers and our people.
Considering the needs of our people, our customers and our housing association clients, Chigwell Construction are aiming to exceed expectations in all details of what we do, from taking the opportunity to innovate within our services, through to our community contributions. And from important details such as care and respect for customers’ homes, through to the high quality of our ‘final finish’, we continuously measure and review our standards against our key performance indicators to ensure we are achieving all we can to enhance facilities and the lives of the people within those communities, delivering true social value.
Chigwell Construction continues to grow year-on-year. Our success can be attributed to our continual investment in talent and innovation, never standing still and understanding what matters most to our clients, customers and our own people in order that we are primed to only ever deliver work of the highest quality.
