24/7/365 Call Centre & Out Of Hours Emergencies
Chigwell Construction provides emergency out of hours services at any time, any day, day or night. A reliable 'always here' service.
Following an unforeseen issue, impromptu maintenance and repair work whether an emergency or an urgency to return a property to within a Decent Homes Standard as swiftly as possible, can be a significant challenge to put any issues right within a minimal time frame especially if an issue occurs outside normal working hours.
BUT we understand the significance and importance of a speedy and efficient repair for tenants when the unthinkable happens and it is most needed, hence why we have a dedicated team talented in identifying the services required, locating available and accessible resources with the necessary skill sets and ensuring that the problem is resolved first time and to a high standard.
This approach means our customers are highly satisfied when it matters the most, be it a water leak, water or fire damage, a loss of electricity, blocked plumbing, a boiler failure or any number of critical occurrences that can happen at any time.
ELECTRICAL, PLUMBING, HEATING, BOARD-UPS (FOLLOWING POLICE VISITS), ACCESS TO PROPERTIES.
Out of hours emergencies 24/7/365
An emergency repair is to a fault or problem that could potentially pose a risk of harm, or a threat to life or health of the tenant and/or their neighbours.
An urgent repair is when there is no substantial risk to life, health, safety or security, but there is a fault or problem that will cause significant inconvenience to the tenant.
A highly reactive and responsive service, well versed in excellent communication with the customer, is a lifeline to those experiencing adverse events in and around their home.
It is one of the most important and visible improvements that we can make to tenants’ experience and a highly satisfied customer in this field of service, quickly made safe, secure and comfortable once more, is the benchmark against which all our property services are held.
CLIENTS
Our clients include Housing Associations and Local Authorities and we operate principally in the Social Housing sector.
