24/7/365 Call Centre & Out Of Hours Emergencies
Chigwell Construction provides emergency out of hours services at any time, any day, day or night. A reliable 'always here' service.
Following an unforeseen issue, impromptu maintenance and repair work whether an emergency or an urgency to return a property to within a Decent Homes Standard as swiftly as possible, can be a significant challenge to put any issues right within a minimal time frame especially if an issue occurs outside normal working hours.
BUT we understand the significance and importance of a speedy and efficient repair for tenants when the unthinkable happens and it is most needed, hence why we have a dedicated team talented in identifying the services required, locating available and accessible resources with the necessary skill sets and ensuring that the problem is resolved first time and to a high standard.
This approach means our customers are highly satisfied when it matters the most, be it a water leak, water or fire damage, a loss of electricity, blocked plumbing, a boiler failure or any number of critical occurrences that can happen at any time.
ELECTRICAL, PLUMBING, HEATING, BOARD-UPS (FOLLOWING POLICE VISITS), ACCESS TO PROPERTIES.
Out of hours emergencies 24/7/365
An emergency repair is to a fault or problem that could potentially pose a risk of harm, or a threat to life or health of the tenant and/or their neighbours.
An urgent repair is when there is no substantial risk to life, health, safety or security, but there is a fault or problem that will cause significant inconvenience to the tenant.
A highly reactive and responsive service, well versed in excellent communication with the customer, is a lifeline to those experiencing adverse events in and around their home.
It is one of the most important and visible improvements that we can make to tenants’ experience and a highly satisfied customer in this field of service, quickly made safe, secure and comfortable once more, is the benchmark against which all our property services are held.
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CLIENTS
Our clients include Housing Associations and Local Authorities and we operate principally in the Social Housing sector.
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